FREQUENTLY ASKED QUESTIONS
Navigating the world of Elevate Sports Center can bring up some questions, and we’re here to provide the answers. On this page, you’ll find a curated list of the most common inquiries we receive, each carefully answered to ensure you get the information you need, fast and easy.
Whether you’re new to us or a seasoned family, our FAQ is designed to help everyone. We’ve divided the questions into categories for your convenience, making it simpler for you to find exactly what you’re looking for. And if you don’t see your question listed? No worries! Reach out to us directly, and we’ll be more than happy to assist.
Let’s dive in and get those questions answered!
General Questions
Level placements are designed for students new to Elevate Sports Center who have previous experience in gymnastics. During a level placement, an evaluator works with the child in the gym to assess their skills and determine the most suitable class for them.
Q: Is there a cost to schedule a level placement?
A: No, there is absolutely no cost. Level placements at Elevate Sports Center are completely free of charge.
Q: How long does a level placement take?
A: The duration of a level placement can vary depending on the child's experience and skill level. Typically, it lasts no longer than 10 minutes.
Q: What occurs during the level placement?
A: The evaluator will guide the child through different apparatus in the gym, allowing them to demonstrate any relevant skills they can safely perform independently.
Q: What happens after my child’s level placement?
A: Post-evaluation, the evaluator will discuss with you the most appropriate class for your child. Following this, our sales team will assist you in enrolling your child in a class that fits your schedule.
At Elevate Sports Center, your child's development in gymnastics is continuously monitored and supported. Here's how the promotion process works:
Initiation of Progress Check: When your child's coach observes that your child may be ready for advancement, they will request a Progress Check. This is a key step in assessing your child's readiness to move to the next level.
Conducting the Progress Check: An evaluator will conduct this check during your child's regular class. This allows for a natural and comfortable environment for your child to showcase their skills.
Feedback and Communication: After the Progress Check, the evaluator provides feedback to your child's coach about their development and progress.
Informing Parents: Your child's coach will then communicate with you, providing insights into how your child is progressing and what steps are recommended next.
Promotion to Next Level: If the evaluation indicates that your child is ready to move up a level, your coach will guide you to the front desk. There, a sales representative will assist you in finding a suitable new class.
Further Development in Current Level: In cases where it's determined that your child would benefit from more time at their current level, the coach will have detailed information to support further skill development. This ensures a tailored approach to enhance your child's gymnastics journey.
To ensure a safe and effective training environment, we have established the following dress code and personal item guidelines for all our students:
Attire for Boys and Girls: Boys and girls may wear tucked-in t-shirts and shorts for comfort and ease of movement. Additionally, girls have the option to wear leotards.
Restrictions for Girls: For safety and comfort during practice, girls are not permitted to wear only sports bras.
Hair Requirements: Hair must be pulled back neatly and securely away from the face, ensuring it stays up for the entire workout. This helps avoid any distractions or accidents during activities.
Hair Accessory Guidelines: Large hair ornaments, such as bows, that could cause discomfort or be a hazard during activities are not allowed.
Footwear: All students are required to be barefoot while in class. This enhances safety and grip during gymnastics activities.
Prohibited Items: Chewing gum and jewelry are not permitted in class to ensure safety and maintain focus.
Storage of Personal Items: Personal items should be stored in the provided cubby holes. Please note, Elevate Sports Center is not responsible for any lost or stolen items.
Label Personal Items: To prevent loss or mix-up of belongings, please mark your child’s personal items with their name.
Adhering to these guidelines helps us maintain a safe, focused, and respectful environment for all our students. Thank you for your cooperation and commitment to a positive gymnastics experience.
Understanding that unexpected absences can occur, we offer the following make-up policy for our students:
Annual Make-Up Tokens: Each child is entitled to 5 FREE make-up classes per year for excused absences. These make-up classes are a courtesy to ensure your child can keep up with their training despite unforeseen circumstances.
Additional Make-Ups: Should you exceed the allocated 5 free make-up classes within the year, additional make-up classes or extra sessions can be purchased for $35 each.
Yearly Basis: The count of free make-up classes is based on your anniversary date with Elevate Sports Center. This provides a clear yearly timeframe for tracking your child's make-up eligibility.
Scheduling and Availability: Make-up and extra classes are subject to availability and can only be scheduled if you are currently enrolled. We recommend planning in advance to secure a spot.
Policy Restrictions: Please note that this policy is subject to further restrictions and may change. We advise staying informed about any updates.
Exclusions for Team Gymnastics: It is important to note that our Team Gymnastics program, including Pre Team, does not offer make-up tokens.
By adhering to this policy, we strive to provide flexibility for our students while maintaining a structured training environment. We appreciate your understanding and cooperation in managing your child's gymnastics schedule.
We are pleased to offer an incentive for students who wish to enroll in multiple classes. Here's how our discount policy works:
- 20% Discount on Additional Classes: When you enroll your child in more than one class, each additional class will be eligible for a 20% discount off its standard tuition fee.
This discount is our way of encouraging students to explore a wider range of gymnastics classes and to reward families for their commitment to our program. It's an excellent opportunity to enhance your child's skills, experience different forms of gymnastics, and fully benefit from all that Elevate Sports Center has to offer.
At Elevate Sports Center, we believe in keeping parents informed about their child's development in gymnastics. Here is how you can understand and track your child’s progress:
Initiate a Discussion: If you have questions or wish to know more about your child’s progress, we encourage you to speak directly with your child’s coach.
Coach's Review: Your child’s coach will thoroughly review their skill sheet and observe your child’s performance in class. This helps the coach to assess the current level of skill and areas of improvement.
Scheduling an In-Class Progress Check: Based on this review, the coach may arrange for an in-class Progress Check. This involves an evaluator who will assess your child’s skills during a regular class session.
Feedback and Reporting: After the Progress Check, the evaluator provides feedback to your child’s coach. The coach will then compile this information and report back to you with a comprehensive update on your child’s gymnastics journey.
We believe this process ensures a detailed and accurate understanding of your child's progress, helping us to work together to support their growth in gymnastics.
Drop Policy Questions
PARENTS MUST NOTIFY ELEVATE SPORTS CENTER TO DROP A STUDENT FROM CLASS BY THE 15TH OF MONTH. Only drop requests submitted through our website will be accepted. Please note we DO NOT accept drop notices via phone, fax, verbally, or via regular mail or email. Since Elevate Sports Center works on month-to-month tuition billing basis, all drop dates will be the last day of month. We do not prorate or refund for drops prior to last day of month. You are responsible for payment for your student’s classes WHETHER OR NOT YOUR STUDENT ATTENDS CLASS until the time you have submitted a drop request and received a confirmation number. Please do not rely on your student to verbally let us know that he/she will no longer be attending classes. If a student stops coming to class without notification then that student’s account will be charged for the additional 30 days. This charge will be for holding the student’s place in that class instead of offering that place to one of the many on a waiting list.
To streamline the process and maintain accurate records, we have a specific procedure for submitting drop requests for classes:
Online Submission Requirement: All requests to drop a class must be submitted through our designated online form on the Elevate Sports Center website. This ensures that your request is processed efficiently and accurately.
No Email or Phone Requests: Please note that drop requests sent via email or over the phone will not be accepted or acknowledged. The online form is the sole method for submitting these requests.
Accessing the Drop Request Form: To submit a drop request, simply click on the link below to access the form:
By following this procedure, we aim to provide a clear and straightforward process for managing your child’s enrollment in our classes. We appreciate your cooperation in using the designated online form for any drop requests.
At Elevate Sports Center, we understand that unexpected situations can arise, affecting your family's ability to continue with our programs as planned. We are committed to providing support and finding solutions that consider your unique circumstances.
Individual Attention: We approach each situation on a case-by-case basis, recognizing that every family's needs and challenges are different.
Open Communication: If you find yourself in an unexpected situation, we encourage you to contact us. Our team is ready to listen and work with you to explore possible options and accommodations.
Assistance and Support: Our goal is to assist you in any way we can, whether that involves making adjustments to your enrollment, offering guidance, or simply providing a sympathetic ear.
Please don't hesitate to reach out to us. Together, we can find a way forward that respects your family's needs and continues to support your child's love for gymnastics.
Parent Viewing Question
We offer a viewing area on both sides of our facility, allowing parents to comfortably watch their children during classes. This ensures you can stay connected to your child's progress and enjoy their gymnastics journey.
Please note, for safety reasons, we request that parents stay in the designated viewing areas and refrain from entering the gymnastics floor during active sessions. Rest assured, our coaches and staff are fully trained to ensure your child's safety throughout the class.
We encourage open communication with our instructors. Feel free to schedule a time to speak with them either before or after class. If they are unavailable between classes due to their busy schedules, please reach out to our front desk to set up a meeting. We're here to ensure your concerns and questions are addressed.
We appreciate your desire to capture memories of your child's gymnastics journey. However, for safety and focus, we ask that parents avoid using flash photography, as it can be distracting and potentially dangerous. You are welcome to take non-flash photos and videos, but please do so respectfully, keeping the privacy of other gymnasts in mind.
Absolutely! We host a fall and spring recital, offering a wonderful opportunity for our gymnasts to showcase their skills to friends and family. These events are perfect for witnessing firsthand your child's progress and achievements. Additionally, we're excited to announce that we are in the process of planning our first NinjaGames, specially designed for all our aspiring Ninjas!
Facility Questions
Our facility is fully equipped to cater to the needs of gymnasts of all ages. We have balance beams, uneven bars, floor exercise mats, vaulting tables, parallel bars, trampolines, and a wide range of training aids and equipment. This variety ensures a comprehensive and enjoyable gymnastics experience for everyone.
We place the highest priority on the safety and health of our gymnasts. To ensure this, our equipment is subject to daily inspections and thorough monthly maintenance checks. We also sanitize all equipment daily to maintain a clean and hygienic environment for everyone.
Yes, we offer a diverse range of classes designed to cater to various age groups and skill levels, from toddlers to adults and from beginners to advanced gymnasts. This ensures that everyone can find a class that suits their needs and abilities.
Absolutely! Our facility is equipped with state-of-the-art spring floors and mats, specifically designed to minimize impact and maximize safety for our gymnasts. This ensures a secure and effective training environment for all skill levels.
Our staff is fully trained in first aid, ensuring prompt and effective response to any minor injuries. Additionally, we have a well-equipped first-aid kit on-site. For more severe cases, we have a clear and established protocol to ensure immediate medical attention is provided.
Billing/Financials
We have a registration fee of $35 per child for each enrollment in our monthly class programs. To accommodate families with multiple students, this fee is capped at a maximum of $50 per family when enrolling 2 or more children. Please note that this fee does not apply to parties, open gyms, parents’ night outs, and camps. This is an annual, non-refundable fee, ensuring your child's place in our classes.
Elevate Sports Center is transitioning to a more efficient and reliable billing system. To simplify the payment process and ensure timely tuition management, AutoPay will now be mandatory for all families.
AutoPay Enrollment: Upon registration or at your earliest convenience, we ask that you enroll in our AutoPay system. This will authorize automatic billing of your monthly tuition fees.
Billing Schedule: Tuition will be automatically charged to your account on the first business day of each month. For example, a payment for June's tuition will be processed on June 1st.
Tuition Posting: You can expect to see the tuition charges posted on the last day of the previous month. For instance, December's tuition will be posted on November 30th.
Late Payment Policy: We strive to avoid late payments with AutoPay. However, if any issues arise, please note that payments are considered late after the 4th of the month.
We believe that this change will make the payment process more convenient and consistent for all our families. Thank you for your understanding and cooperation.
Tuition payments received after the 4th of each month at Elevate Sports Center will incur a $35 late fee. We encourage timely payments to avoid this additional charge.
Members with an unpaid balance as of the 9th of the month at Elevate Sports Center will incur an additional late fee of $35. Furthermore, if any balance remains unpaid after the 12th of the month, all enrolled students from the account will be removed from their class rolls, and their spots may be filled by other students. Additionally, a fee of $25 will be charged for all returned checks.
Yes, our billing is tailored to your attendance. You will only be charged for the weeks you attend for the remainder of the month. If you enroll during the last week of the month, we will ask for a prorated amount for that week, along with the tuition for the following month.
No, at Elevate Sports Center, we guarantee an average of three to four lessons per month over a 12-month period. While most months offer four lessons, some have five, and a few may have only three. In fact, if children attend every week, they typically receive 48 lessons per year!
Elevate Sports Center offers year-round open enrollment for all classes. Each class has a flat monthly fee, which reserves the student's place in the class regardless of attendance. As this fee secures their spot, please note that there are no refunds for missed classes, including those missed due to scheduled holidays.
Elevate Sports Center does not issue refunds. However, in good faith, we offer store credits to members who drop classes in accordance with our Drop Policy. Store credits may also be issued in other unique circumstances. Please note that all store credits expire one year after the issue date, unless otherwise expressly specified in writing by Elevate Sports Center at the time of issuance.
Lost & Found Questions
Should you misplace any item at our facility, it will be placed in our Lost and Found. We encourage members to check there for any lost items.
To check our Lost and Found, simply visit our facility during business hours. Our staff will assist you. Providing a detailed description of the lost item will help expedite the process.
The Lost and Found is conveniently located at our front desk. Our staff will be happy to assist you in accessing it during our regular business hours.
We retain items in the Lost and Found for approximately three months, or one quarter. After this period, any unclaimed items will be donated to a local charity.
Yes, you can have someone else retrieve your lost item from our facility. However, please notify us in advance and provide the person's name. It would be helpful if they can provide a description of the item and some form of identification when they arrive.
To manage space and ensure that the Lost and Found doesn’t overflow, we’ve found that a quarterly system works best. This timeframe also gives ample opportunity for owners to retrieve their items.
We rotate donations among several local charities. If you have a specific inquiry about where donations will go for a particular quarter, feel free to ask our front desk staff for more information.
We truly appreciate your willingness to donate, but our donation process is limited to unclaimed items from our Lost and Found. For other items, we recommend donating directly to local charities or organizations in need.
